CHAVER-ware Support Contract

Circuits & Systems Inc. agrees to provide Sample Synagogue technical support through our 800 number, according to the contract options chosen below. The Freedom Plan covers Sample Synagogue for 5 years, with an annual payment. The Standard Support plan covers Sample Synagogue for a one (1) year period from the expiration of your current support contract.

Basic Support                                                                                             $ 995

60 minutes Support for Chaver-ware™, including diagnosing problems with data entry, incorrect or damaged databases, and general “how to” issues.

Incremental updates and Major upgrades will be provided

Silver Support                                                                                             $1395

Identical to Basic Support except unlimited call time

Gold Support                                                                                               $1695

·         Identical to Silver Support in addition you also receive support for the Accounting Software*, including diagnosing problems with data entry, incorrect or damaged databases, and general “how to” issues.

·         Remote training for 1 Hour on the use of Chaver-ware™ or the Accounting Software* for any new employee hired.

Platinum Support                                                                                       $2195

Identical to Gold Support in addition you also receive:

2 hours of online training for any staff member

Support for Windows®, Network and Hardware issues related to the use of Chaver-ware™ or the Accounting Software*. This includes problems running either package caused by:

·         installation of another program onto the system

·         installation of, or changes of hardware, i.e. new computer, printer etc.

·         damaged or incorrectly setup Windows files

·         damaged or incorrectly setup network files

·         poor or incorrect network connections to your server.

 

*Accounting Software is either Peachtree Accounting for Windows or QuickBooks Pro whichever you are interfacing with Chaver-ware™

 

Prices above are for three (3) concurrent users.

 

For additional concurrent users: Additional Three (3) User License pack @$450

 

Additional training is available on an arranged basis at the following rates:

On Site

$150/hour plus travel expenses

 

$975/day plus travel expenses

Remotely

$115/hour


If no support contract has been purchased the price for support is $5.00/min with a $75 per call minimum.

Prices shown are for non-lapsed coverage and are subject to change without notice.

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Last modified: April 22, 2008